Hardwicke developer tops national customer satisfaction survey

Developer Crest Nicholson, the award-winning company building Merchants Quay and Whitstone Hundred in Gloucester Docks and Hardwicke respectively, has once again scored top marks in the Home Builders Federation annual customer satisfaction survey, achieving five out of a possible five stars. Over 90% of respondents stated that they would recommend Crest Nicholson to a friend and nine out of ten were satisfied with their home.

Amanda Benjamin, Sales Manager of Crest Nicholson, comments: “We are absolutely delighted with these results, which are testament to our almost 50 years of experience in the industry. We are very well aware that in the current economic climate, it is more important than ever that we adhere to the highest standards of design, build and customer service in order to stand out from the crowd and ensure that our developments continue to be attractive to purchasers.

“Buying a property is often the biggest single purchase made in a lifetime and customers need to be absolutely confident that they are getting real value for money in every sense of the word. Price, build quality and location are of course major deciding factors when buying a property, but customer service is an often overlooked part of the process that is absolutely central to the buying decision. We invest a huge amount of time and money in ensuring that every member of our build, sales and customer service team is trained to give customers a truly exceptional buying experience. From the design and build quality of our homes to helping a customer to find the right property, guiding them through the purchasing process and following up with after sales care, we constantly strive to exceed customer expectations and these results are down to the experience and dedication of our entire team.”

Merchants Quay, located in the historic Gloucester Docks, offers buyers a range of modern one and two bedroom apartments, which feature spacious open plan living areas, with the duplex apartments offering additional and contemporary mezzanine living space. In addition, many offer stunning waterside views, which provides the perfect backdrop to relax and unwind after a busy day.

Whitstone Hundred, which is set in an enchanting location close to Gloucester city centre, the M5 and the glorious Gloucestershire countryside, offers first time buyers and families a choice of 200 fantastic properties, which are built in a variety of sizes and styles to suit all types of buyer.

Prices at Merchants Quay currently range from £95,158 for a one bedroom Stern apartment with the EasyBuy scheme, up to £138,508 for a two bedroom Starboard two bedroom apartment. For more information about the properties and the packages available at the Merchants Quay development, please visit the on-site Sales and Marketing suite or call Crest Nicholson on 0870 753 1862.

Prices at Whitstone Hundred currently range from £138,950 for a two bedroom Sandown terrace house up to £269,950 for the Calder four bedroom detached house. For more information about Whitstone Hundred, and the properties available, please contact the sales team on 0870 753 1866 or email whitstonehundred@crestnicholson.com.